TERMS & CONDITIONS
We strongly advise you read these terms and conditions prior to placing an order at Kim n Kim Jewellery. By placing an order we will assume that you have read and understand them. If you’re uncertain about anything then please email prior to ordering. In these Terms and Conditions: “We” and “Us” means 'Us' Kim n Kim Jewellery (an online trading name of Kim n Kim Jewellery). “You” means the person using the website.
For full promotions terms and conditions click here to visit our promotions page.
PRICING AND PAYMENT
All prices are in Pounds Sterling and include VAT at the prevailing rate unless stated. Where applicable, delivery costs will be added to the total price of the goods. Prices are subject to change without notice. The price you pay is the price of the goods shown at the time you placed your order, including any additional delivery costs if applicable. Despite our best efforts, pricing errors may occasionally occur. We will verify pricing when processing your order. If a product's correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.
All products are subject to availability which is subject to change.
Products shown will not be actual size, where available approximate measurements are provided.
All colours are reproduced as accurately as electronic processes allow.
Gemstones and other details may vary in colour from the product picture accompanying, due to the nature of such stones. We aim to show the best representation of each product, but differences in stones may naturally occur.
We reserve the right to amend the details and specifications of our products as necessary or to conform with any changes in UK or EU requirements.
We try to ensure that our website is as accurate as possible, however we cannot be held responsible for any inaccuracies or errors beyond our control.
All items will be supplied in our own packaging or branded packaging from suppliers.
Not all of our stores stock all of the products on our website. If you wish to view an item in store before placing an order, please contact the store in advance to ensure that the item you want is available.
PLACING AN ORDER
We can only accept orders from and to addresses in the United Kingdom, including the Channel Islands and BFPOs, and those international countries specified.
After placing an order online we will email you a confirmation of your order as soon as possible. This email will confirm what you have ordered and the price. This is not an order acceptance from us.
When we dispatch your order we will send you a dIspatch confirmation email to the email address you provided. This email marks our formal acceptance of your order and our obligation to complete the contract.
Orders placed before 4pm will be dIspatched the same day subject to stock availability and security checks. To ensure guaranteed next day delivery please phone us on 01483 757 411.
If a different delivery address has been requested we reserve the right to send a letter to the billing address to confirm order details.
We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:
- Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent by the payment system.
- Payment has been made using a card not issued in a country we dispatch to.
- There is an error on the website regarding the price or description of a product.
- The items ordered are no longer in stock or available.
- We have tried contacting you about your order and have not heard back within a reasonable period of time.
If the items you have ordered are unavailable you will be notified as soon as possible. Unfortunately, due to the dispatch process beginning immediately after orders are placed, we are unable to cancel successful orders and so any unwanted items will have to be returned for a refund (see our returns policy for details).
By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.
Gift cards purchased via kimnkimjewellery.com are redeemable when purchasing items in Kim n Kim Jewellery store. Gift cards may be exchanged for goods of a higher price than the face value of the card on payment of the difference.
The minimum amount available on a Kim n Kim Jewellery gift card is £15. Currently, the maximum gift card limit is £50.
Kim n Kim Jewellery gift cards may not be exchanged for cash or vouchers or used as a deposit on a credit agreement, or may not be used on any other site.
For items bought with a gift card that you wish to exchange, these can either be exchanged for an item of equal or greater value or credit will be issued on your next purchase – at the point of ordering please contact customer service to validate credit. Please see our delivery & returns policy for more information on returning items.
The gift card will expire 12 months after purchase. Kim n Kim Jewellery gift cards are not cheque guarantee, credit or charge cards.
Please treat this gift card as cash. Kim n Kim Jewellery can not be held liable for gift cards that are subsequently lost, stolen, damaged or defaced.
Kim n Kim Jewellery reserves the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so. Reasonable notice of such changes will be given where possible.
By using a gift card to make purchases in Kim n Kim Jewellery store, you accept and agree to these terms and conditions.
RIGHT TO CANCEL
USE OF THE WEBSITE
We reserve the right to terminate the website, or parts of it, or remove any products or services without prior warning. This may happen if the law changes and restricts our ability to provide the website or any part of it, including products and services, or if technical difficulties or events beyond our control prevent us from operating the website.
We cannot guarantee that the website is free from computer viruses. It is your responsibility to take precautions in this respect.
Neither this website nor any portion of it, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. This includes any trademark, logo or other proprietary information (including images, text, page layout, or form) of kimnkimjewellery.com, kimnkim.co.uk, and its affiliates.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to our website as long as this link does not portray us, or our affiliates and their products in a false, misleading, derogatory, or otherwise offensive matter.
You understand that it is you, and not us, who is responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use our website for fraudulent reasons, or in connection with any criminal offence or other unlawful activity. Any unlawful or fraudulent use of our website is likely to result in details being passed to the police or relevant authorities.
You must not use our website to send, use or reuse any material that: is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; is in breach of copyright, trademark, confidence, privacy or any other right; is otherwise injurious to third parties; consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any 'spam' to cause annoyance, inconvenience or needless anxiety.
We are still liable for:
- Loss, damage, death or personal injury resulting from our negligence.
- The quality of the products and services we provide.
- Fraudulent misrepresentation.