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Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: sales@kimnkim.co.uk

or fill in our contact form:

 
 

FAQ

Frequently asked questions

How do I place an order?


It's really easy to place an order with Kim n Kim Jewellery, simply select your item's and add to your shopping bag. You will be given the option to create an online account where you can track order progress, manage addresses and more. You can select how to pay via checkout using our secure payment site or PayPal, using the details stored in your existing account. Both of these options are fast, safe and secure.




Is it safe to shop on Kim n Kim Jewellery?


Yes, it is 100% secure to order online. Every single Kim n Kim Jewellery transaction is secured by world leader in online security. Our secure servers protect all personal information entered throughout the ordering process using advanced encryption and firewall technology, and we do not store your payment details in order to provide a further level of protection.




Will you keep me updated on my order?


Once your order has been placed successfully, you will be taken to an order confirmation page showing your unique order reference. You will also receive an email confirming we have received your order, followed by a dispatch email containing details on how to track your order, including a shipping reference. Alternatively, you can check your order status in 'My Orders' within your Kim n Kim Jewellery account. If you have not received your item in the expected timeframe or if you have any enquiries regarding your order, please contact the Customer Care team at sales@kimnkim.co.uk




Can I cancel an order after it has been placed?


Once an order has been placed, you cannot cancel your order. However, we will give a full refund or offer an exchange once you've received your order.




I am having problems placing an order, what do I do?


If you are experiencing difficulties when placing an order online, please contact our Customer Care Team who will be able to help you at sales@kimnkim.co.uk.




What if the item is received faulty/damaged or the incorrect item is received?


In the unlikely event that you should receive a faulty/damaged item or if we have sent a different item than was on your order, please contact the Customer Care team within 5 days of receipt at sales@kimnkim.co.uk, who will be able to provide a pre-paid return label and advise you how to return the item.




What if there is an item missing from my order?


If you have not received an email informing you that an item is out of stock, then all items in the order should be in stock and therefore on their way to you. In the unlikely event your order has been received and is missing an item, please contact the customer care team within 48 hours who will be able to help you at sales@kimnkim.co.uk.




The item I want is out of stock. Will it be back in stock soon?


Unfortunately, we cannot confirm when an out of stock item will be back in stock, if it will at all. If an item is marked as discontinued, then it will not be back in stock. Similarly, if a sale item is sold out then it is very unlikely to become available again.




I have been contacted advising one of the items I have ordered is out of stock, what do I do?


If for any reason we are unable to fulfill your original order, the Customer Care team will contact you and help you select an alternative item or arrange for a refund.




Do you have shops that I can visit?


Yes, we do have stores you can visit: Click Here to view.




Where do you deliver?


We deliver to the United Kingdom, including the Channel Islands and BFPOs, and to a range of international destinations. We offer International Delivery to the following countries: Australia, Austria, Belgium, Canada, China, Czech Republic, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Ireland, Italy, Japan, Luxembourg, Malaysia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Turkey, UAE, and United States. If you require dispatch to a country not on the list above, please contact our customer service team.

Please note there may be restrictions on delivering certain items to specific countries.

Deliveries in some countries may be subject to customs delays. Please contact us if you have not received your order within 10 working days.

We can deliver to an alternative address, such as your place of work. Please ensure you are happy with who will sign for your parcel.
***Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.





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