Frequently asked questions
How do I place an order?
Is it safe to shop on Kim n Kim Jewellery?
Yes, it is 100% secure to order online. Every single Kim n Kim Jewellery transaction is secured by world leader in online security. Our secure servers protect all personal information entered throughout the ordering process using advanced encryption and firewall technology, and we do not store your payment details in order to provide a further level of protection.
Will you keep me updated on my order?
Can I cancel an order after it has been placed?
Once an order has been placed, you cannot cancel your order. However, we will give a full refund or offer an exchange once you've received your order.
I am having problems placing an order, what do I do?
If you are experiencing difficulties when placing an order online, please contact our Customer Care Team who will be able to help you at firstname.lastname@example.org.
What if the item is received faulty/damaged or the incorrect item is received?
What if there is an item missing from my order?
If you have not received an email informing you that an item is out of stock, then all items in the order should be in stock and therefore on their way to you. In the unlikely event your order has been received and is missing an item, please contact the customer care team within 48 hours who will be able to help you at email@example.com.
The item I want is out of stock. Will it be back in stock soon?
Unfortunately, we cannot confirm when an out of stock item will be back in stock, if it will at all. If an item is marked as discontinued, then it will not be back in stock. Similarly, if a sale item is sold out then it is very unlikely to become available again.
I have been contacted advising one of the items I have ordered is out of stock, what do I do?
Do you have shops that I can visit?
Yes, we do have stores you can visit:
Where do you deliver?
We deliver to the United Kingdom, including the Channel Islands and BFPOs, and to a range of international destinations. We offer International Delivery to the following countries: Australia, Austria, Belgium, Canada, China, Czech Republic, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Ireland, Italy, Japan, Luxembourg, Malaysia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Turkey, UAE, and United States. If you require dispatch to a country not on the list above, please contact our customer service team.
Please note there may be restrictions on delivering certain items to specific countries.
Deliveries in some countries may be subject to customs delays. Please contact us if you have not received your order within 10 working days.
We can deliver to an alternative address, such as your place of work. Please ensure you are happy with who will sign for your parcel.